Refund policy
Souvla Return & Refund Policy
At Souvla, we take pride in delivering fresh, high-quality food kits to your doorstep. Your satisfaction is our priority, and we’re here to help if there’s an issue with your order. Please review our return and refund policy below:
Returns
Due to the perishable nature of our products, we do not accept returns on food items. However, if there’s a problem with your order, such as a damaged or incorrect item, we’re happy to assist.
To address any concerns, please contact us within 48 hours of delivery at [Your Email Address] with the following:
- Your order number.
- Photos of the item and the issue.
We’ll evaluate the situation and work to make it right.
Damages and Issues
We ask that you inspect your order upon delivery. If your order is defective, damaged, or incorrect, please contact us immediately at [Your Email Address]. Our team will work to resolve the issue, whether that’s by issuing a replacement or refunding your purchase.
Non-Refundable Items
Due to health and safety standards, we cannot accept returns or offer refunds for:
- Perishable items once opened or consumed.
- Orders reported beyond the 48-hour window after delivery.
- Sale items or gift cards.
If you have questions about your order, don’t hesitate to reach out to us.
Refunds
If a refund is approved (e.g., for incorrect or damaged items), it will be issued to your original payment method within 7–10 business days. Please note that processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, contact us at [Your Email Address] for assistance.
We’re committed to ensuring your experience with Souvla is exceptional. Thank you for choosing us to bring the authentic flavors of Greece to your table!