Shipping policy
Souvla Shipping Policy
At Souvla, we’re committed to delivering fresh, high-quality souvlaki kits straight to your door. Please review our shipping policy to learn more about how we get your order to you.
Shipping Regions
We currently deliver across Australia. If you’re outside our delivery area, please contact us at [Your Email Address] to explore possible options.
Processing Time
- Orders are processed within 1-2 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Times
- Standard Shipping: [Insert estimated time, e.g., 2-5 business days] depending on your location.
- Expedited Shipping: [Insert estimated time, e.g., 1-2 business days] available at checkout for an additional fee.
Please note that delivery times may vary due to factors beyond our control, such as carrier delays or public holidays.
Shipping Costs
- Standard Shipping: [Insert cost or “Free for orders over $X”].
- Expedited Shipping: Costs will be calculated at checkout based on your location.
Freshness Guarantee
We use insulated packaging to ensure your Souvla Kits arrive fresh and in perfect condition.
If there are any issues with your delivery, such as damage or delays affecting the freshness of your order, please contact us immediately at [Your Email Address] with your order details and photos.
Order Tracking
Once your order is shipped, you’ll receive an email with tracking information so you can monitor your delivery.
Missed Deliveries
If a delivery is missed, our carrier may reattempt delivery or leave the package in a safe location. Please ensure someone is available to receive perishable goods.
Questions?
For any shipping-related inquiries, please reach out to us at [Your Email Address]. We’re here to help ensure your Souvla experience is seamless and delicious!